Privacy Policy
Credentavo S.A. de C.V. (hereinafter "Credentavo"), located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
1. Personal Data We Collect
We collect the following personal data: full name, email address, phone number (when voluntarily provided), general financial information provided during consultation, IP address, and browsing data. We do not collect sensitive data without your express consent.
2. Purposes of Processing
Your personal data will be used to: (a) Provide the requested financial guidance services; (b) Identify government programs applicable to your profile; (c) Send communications related to your consultation; (d) Conduct internal statistical analyses to improve our services; (e) Comply with applicable legal obligations.
3. Data Transfers
Credentavo does not sell, rent, or market your personal data to third parties. We may transfer your data only to: (a) Competent authorities when required by law; (b) Technology service providers operating under strict confidentiality and data protection agreements.
4. ARCO Rights
You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise these rights, send your request to privacidad@credentavo.com including: full name, copy of official identification, clear description of the right you wish to exercise, and any document that facilitates locating your data. We will respond within a maximum of 20 business days.
5. Security Measures
We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing, including data encryption in transit and at rest, role-based access controls, continuous system monitoring, and regular staff training.
6. Use of Cookies and Tracking Technologies
We use cookies and similar technologies in accordance with our Cookie Policy. You can manage your preferences through our cookie banner or your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the described purposes or as required by applicable legislation. Consultation data is retained for a maximum period of 3 years from the last interaction.
8. Changes to this Privacy Policy
Credentavo reserves the right to modify this Privacy Policy. Any changes will be published on our website and, if significant, registered users will be notified by email.
9. Contact
For any questions or clarifications related to this Privacy Policy, you may contact us at: privacidad@credentavo.com or by phone at +52 (55) 4170-8923, Monday through Friday from 9:00 AM to 6:00 PM (Mexico City time).